GENERAL SUMMARY:
The processing of customer order and follow through of customer enquiries following quality control procedures to achieve both sales and gross profit targets..
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Answer all calls within 3 rings, in a polite friendly manner, introducing both the company and yourself. Focus on customers ensuring we provide excellent service to our customers.
2. Achieve a high level of accuracy on all orders, Upsell and cross sell on every order to increase both size and order value.
3. Maintain a professional manner when making outbound calls, Identify and make contact with decision maker. Achieve objective when making calls to customer with relevant offer/enquiry details. Record and update database where required.
4. Where necessary achieve and exceed Sales, Gross Profit and Lost Call targets as set by the Line Manager.
5. Process orders and enquiry's following Quality Control Procedures. Ensure that all Quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.
6. Record and update customer database with relevant information. Ensure that all records are up to date, filed and easily assessable.
7. Carry out work willingly and well, receptive to new ideas and promote good atmosphere.
8. Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
9. Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions and seminars as required.
10. Give support to team members assist other departments, as and when necessary.
11. Ensure that all reporting is done correctly and on a timely basis.
12. Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required
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